NEC’s UNIVERGE® SV9100 is the unified communications (UC) solution of choice for small and medium businesses (SMBs) who don’t want to be left behind. Designed to fit your unique needs, the UNIVERGE SV9100 platform is a powerful communications solution that provides SMBs with efficient, easy-to-deploy, mobile technology. Reliable and adaptable, the SV9100 is built on cutting-edge technology that supports voice, unified communications and collaboration, unified messaging, and mobility out-of-the-box, while remaining easy to manage.
From very small businesses to ones with up to almost a thousand employees, NEC offer the SV9100, a UC/IP-ready system, in two variations to meet the needs of each:
Today’s SMBs must be powered by smart solutions. That’s why NEC provides you with the broadest range of industry-specific communications solutions—so you can easily make quicker, more informed business decisions, drive loyalty, and keep ahead of your competitors.
Your customers expect to be able to get in touch with you easily. They don’t want long wait times. They hate dropped calls, and they will demand smart contact capabilities. To be responsive to these needs, your employees must have tools at their disposal that help eliminate long call holds, incorrect call routing, and lost messages.
The SV9100’s Messaging solutions are the answer for small and medium businesses wishing to maximize customer satisfaction. As customers call your business, an instruction menu announcement will play, providing them with a choice of dialing options. From there, they can simply direct themselves to the party whom they are calling without ever being placed on hold or having an operator drop their call.
The SV9100’s Messaging solutions automate your communications by providing your business with one voicemail system complete with integrated voice messaging capabilities and automated attendant features. These solutions increase user productivity by providing them with enhanced call control and an easy-to-use management interface.
With the additional productivity features that the Messaging solutions provide, your users will be able to save, delete or keep as new any voice message that has been forwarded to your email system, letting you empower your team to simplify message management and streamline business communications on their own—right from their desktop.
Today’s mobile workers depend on communication tools that accommodate flexible workspaces and allow free roaming wherever they are: in the office, or outside of it. The SV9100 gives your staff smart, reliable mobile applications that enhance their ability to provide quality services to your customers.
NEC’s SMB mobility solutions have been designed to give your employees freedom and flexibility through the use of one phone extension and voice mailbox to ensure they never miss another important call. The SV9100’s SMB mobility solutions allow users to set up their phones to ring the device of their choice. The phone is also set up according to pre-set rules that consider your current status/availability and who it is that is trying to reach you.
Regardless of where you are or who is calling, your office extension will always be your caller ID. And, with the addition of NEC’s Fixed Mobile Convergence solution, you can provide your employees with enhanced in-building and off-site coverage on mobile devices through your corporate Wi-Fi network. It doesn’t matter which mobile solution you choose, your employees will always remain in touch — on any and all Apple® or Android® smart devices — tablet or mobile phone — company provided or personal device — that they are using.
The Standard License Package is designed for the regular UC user — the average employee who works in Finance, Marketing, Human Resources, etc.
Each Standard user gets access to UC features, Voicemail, Unified Messaging, so he or she will be fully enabled to work anywhere, anytime, and from any device as needed.
The Premium User License Package is designed for the constant UC user and agents who work in contact centers, attendants and operators.
Each Premium user gets access to the Standard UC features, Voicemail, Unified Messaging, so, he or she will be fully enabled to work anywhere, anytime, and from any device as needed.
The Premium User, however, will also get access to Contact Center, Attendant, and CRM integration features — that will ultimately give them a more robust UC experience that easily ties into their daily business processes/business process technologies.
For those interested in keeping handsets stationary:
NEC’s innovative desktop endpoint design is intended to deliver maximum deployment flexibility, while modularity allows for multiple combinations that fit any and all business niches or personalization requirements.
For those interested in providing a mobile handset:
NEC’s WLAN and DECT telephones give your employees secure, crystal-clear communications as they roam about your company’s premises or anywhere else there is coverage, while providing all of the features and functionality of a desktop phone with standard mobile enhancements such as text messaging, push-to-talk, programmable keys, and integration with third party applications.
The increasing technological innovations of smartphones and tablets has led to the creation of a new breed of desktop phone. NEC’s new UNIVERGE UT880 integrates the traditional desktop telephone and an Andriod tablet into one device that provides you with an innovative, feature-packed desktop phone that revolutionizes your user experience.